Terms of Service

Effective Date: May 27, 2025
Last Updated: May 27, 2025

1. Acceptance of Terms

By accessing or using the services provided by TechFellow LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our services.

2. Description of Services

TechFellow LLC provides comprehensive digital marketing and business support services, including but not limited to:

Digital Marketing Services:

Search Engine Optimization (SEO)
Pay-Per-Click Advertising (PPC)
Content Marketing Strategy
Social Media Management
Analytics & Performance Tracking

Website & Development Services:

Custom Website Design & Development
E-commerce Solutions
Mobile-Responsive Design
App Development for iOS and Android

Business Support Services:

Virtual Assistant Services
Bookkeeping and Financial Record Management
Tax Preparation Services
Administrative Support
Graphic Design Services

3. Client Responsibilities

3.1 Information Accuracy

You agree to provide accurate, complete, and current information necessary for the provision of services. You are responsible for maintaining the confidentiality of any login credentials or access information provided.

3.2 Cooperation

You agree to cooperate with TechFellow LLC and provide timely responses, feedback, and approvals necessary for project completion within agreed-upon timeframes.

3.3 Compliance

You warrant that your use of our services complies with all applicable laws, regulations, and third-party rights, and that any content you provide does not infringe upon intellectual property rights of others.

4. Payment Terms

4.1 Fees and Payment

Payment terms, rates, and schedules will be specified in individual service agreements or statements of work. Unless otherwise agreed in writing, invoices are due within thirty (30) days of receipt. We accept major credit cards, ACH transfers, and other payment methods as specified in your service agreement.

4.2 Late Payments

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less. Accounts that are more than 60 days past due may result in suspension of services.

4.3 Disputes

Payment disputes must be raised within thirty (30) days of invoice date. Undisputed portions of invoices remain due as scheduled. We will work with you in good faith to resolve any billing disputes promptly.

5. Intellectual Property

5.1 Client Materials

You retain ownership of all materials, data, and content you provide to us (“Client Materials”), including but not limited to logos, brand assets, written content, and proprietary business information.

5.2 Work Product

Unless otherwise specified in a written agreement, you will own the final deliverables created specifically for your project, including website designs, marketing materials, and custom content. TechFellow LLC retains ownership of:

Pre-existing intellectual property, methodologies, and proprietary tools
General knowledge, skills, and experience gained during service provision
Templates, frameworks, and tools of general applicability
Any improvements to our existing methodologies or processes

5.3 License Grant

You grant TechFellow LLC a non-exclusive, royalty-free license to use Client Materials solely for the purpose of providing services under our agreement and for portfolio/marketing purposes with your prior written consent.

6. Confidentiality

TechFellow LLC acknowledges that we may have access to confidential information during the course of providing services. We agree to:

Maintain strict confidentiality of all non-public client information
Use confidential information solely for the purpose of providing contracted services
Implement reasonable security measures to protect confidential information
Not disclose confidential information to third parties without your written consent
Return or destroy confidential information upon request or termination of services

7. Service Level Expectations

7.1 Performance Standards

We strive to deliver high-quality services and maintain professional standards. Specific performance metrics and timelines will be outlined in individual service agreements.

7.2 Communication

We commit to responding to client inquiries within 2 business hours during normal business hours (Monday-Friday, 9 AM – 6 PM EST) and providing regular project updates as specified in your service agreement.

8. Limitation of Liability

8.1 Disclaimer of Warranties

Services are provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific results from digital marketing campaigns, as outcomes depend on various factors beyond our control.

8.2 Limitation of Damages

To the maximum extent permitted by law, TechFellow LLC’s total liability for any claims arising from or related to our services shall not exceed the total amount paid by you for services in the twelve (12) months preceding the claim.

8.3 Exclusion of Damages

In no event shall TechFellow LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or revenue, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless TechFellow LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

Your breach of these Terms or any service agreement
Your violation of any law or third-party rights
Your use of our services in a manner not authorized by these Terms
Any content or materials you provide that infringe upon third-party rights

10. Termination

10.1 Termination Rights

Either party may terminate services with written notice as specified in the applicable service agreement. If no notice period is specified, either party may terminate with thirty (30) days’ written notice. Certain ongoing services (such as monthly SEO or social media management) may be terminated with shorter notice periods as specified in the service agreement.

10.2 Effect of Termination

Upon termination:

You remain obligated to pay for services performed prior to termination
We will provide you with all work product completed up to the termination date
Each party will return or destroy confidential information as requested
We will assist with reasonable transition activities for up to 30 days following termination

11. Force Majeure

Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet outages, or other technological failures affecting service delivery.

12. Data Protection and Privacy

12.1 Data Handling

We implement industry-standard security measures to protect your data and maintain compliance with applicable privacy laws. Our data handling practices are detailed in our Privacy Policy, which is incorporated by reference into these Terms.

12.2 Third-Party Integrations

Some of our services may require integration with third-party platforms (such as Google Analytics, social media platforms, or advertising networks). Your use of such platforms is subject to their respective terms of service and privacy policies.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiations between the parties. If such negotiations fail to resolve the dispute within 30 days, the matter shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that either party may seek injunctive relief in court for the protection of intellectual property rights.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any applicable service agreements, statements of work, and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior understandings and agreements relating to the subject matter hereof.

14.2 Modifications

These Terms may only be modified by written agreement signed by both parties, except that TechFellow LLC may update these Terms by posting revised terms on our website with thirty (30) days’ advance notice to active clients.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

14.4 Assignment

You may not assign these Terms or any rights hereunder without our prior written consent. TechFellow LLC may assign these Terms in connection with a merger, acquisition, or sale of assets with 30 days’ written notice to you.

14.5 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision. Any waiver must be in writing and signed by the party to be charged.

14.6 Survival

Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination of these Terms or any service agreement.

15. Contact Information

For questions about these Terms of Service, please contact:

TechFellow LLC
Email: admin@techfellowllc.com
Website: https://techfellowllc.com
Phone: Available upon request via email or website contact form

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

These Terms of Service are effective as of May 27, 2025. Your continued use of our services after any changes to these Terms constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically for any updates.